Frequently Asked Questions
You may have noticed we’re no longer including rewards codes on our packaging. This is because we have discontinued our rewards program.
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Click on STORE LOCATOR on the menu bar and you will be directed to the store locator page. Enter your 5-digit zip code and hit GO. It will show you a list of stores that sell InnovAsian Cuisine® Family Style Meals. We recommend that you call the store to ensure they have stock.
At this time there are no options to order products directly from us. Depending on your location, there are several on-line options available for you to choose from.
No. All sauces are components of the meal.
We do not recommend this step. The safe handling procedure states KEEP FROZEN.
Please read the preparation instructions carefully. It states to place ONLY THE BAG OF SAUCE in warm water to thaw. There is no need to thaw the bag of chicken.
MSG is an abbreviation for Monosodium Glutamate. It is used as a food additive. InnovAsian Cuisine® does not add MSG.
Most of the sodium comes from the soy sauce in the sauces. Soy sauce is one of the most essential ingredients in our sauces. You can certainly try one of our citrus sauced meals to avoid the high sodium level, such as Orange Chicken Breast and Sweet & Sour Chicken.
Consumers may find some of our products out of stock at times. Supply chain interruption, coupled with high retail demand, have made it difficult for us to fill every order. We are working around the clock to get back to full capacity as safely and quickly as possible.
No. According to the U.S. Food & Drug Administration (FDA), there is no evidence of food or food packaging being associated with the transmission of COVID-19.
COVID-19 is not currently known to be transmitted through food or food packaging. Nonetheless, InnovAsian and its co-packers have adopted additional safety measures to ensure personal hygiene and the sanitary handling, preparing, processing and transporting of our food products.
Various federal agencies have issued guidance and protocols around food safety, including: